Successful companies and organizations know that effective communication is essential to their success. Improve communication and you'll raise morale, promote creativity and increase productivity. Jan's training programs help people get along and get the job done!

Choose from these popular programs or have Jan create a customized program to meet your needs and reach your goals:

Don't Just Talk, Communicate!
Communicate from Strength
How to Stay Cool When Things Heat UP!
Stress and Time Management Strategies
How to Listen…How to be Heard
Giving and Receiving Feedback Effectively

Don't Just Talk, Communicate!
Have you noticed that people often see things differently than you do? Each of us communicates in our own way—our style. There is no right or wrong. Our philosopher for this adventure is Popeye who always said, "I 'yam what I 'yam!" Discover how to be more flexible with others. People will be more likely to hear you; you'll be more likely to get the results you want.

"You have the ability to communicate effectively with a wide variety of personalities and have been enthusiastically welcomed by Service Center Managers and Associates alike."
Christina Ide, CCP, SPHR
Director of Training and Human Resources
North Coast Electric Company

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Communicate from Strength
The most effective people combine strength with sensitivity. They communicate assertively. Assertiveness is the most effective communication style and, perhaps, the most misunderstood. Assertive people ask for what they want while respecting the rights of others and themselves. Coming on strong—or aggressively—gets short-term cooperation, but long-term resistance. Being too nice—or passive—is ineffective and diminishes the respect you get from others.

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How to Stay Cool When Things Heat UP!
We can't change other people, we can only change ourselves. But by altering our actions and reactions, we CAN influence the response we get from others. Reduce your stress level by learning to coexist with life's difficult people.
Become less of a target for negative behaviors,
Learn how to minimize defensiveness-yours and theirs
Be ready to understand and bring out the best in others

"Your knack at prompting participation from even the most difficult employees was amazing. Comments from the staff after the sessions were incredibly positive. And best of all, we got the results we hoped for."
Laurie J. Hopkins
Manager, Human Resources
Alliance Machine Systems International, LLC

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Stress and Time Management Strategies
Stress leads to missed work, missed deadlines and missing out on life! We also see increased conflict on the job and dissatisfaction among customers. Better time management is one way to reduce stress. Stress also goes down when you:
Understand the stress cycle and ways to step out of it
Establish goals and set priorities to assure they're achieved
Protect goals and priorities-communicate assertively
Prevail over procrastination and get organized

"The Communication, Customer Service and Stress Management Skills series is a resounding success! We have a whole new positive perception now, thanks to you!"
Debbie Smith
Director of Education
IDX Systems Corporation

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How to Listen…How to be Heard
Listening is the greatest gift we give another person. When we communicate completely—listen actively, clarify anything we're unclear about and make sure we are complete and specific—valuable time is saved. In this workshop we'll focus on ways to:
Sharpen concentration and hear more of what is said
Gather information and clarify with effective question-asking
Relate ideas and suggestions in ways that can be heard

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Giving and Receiving Feedback Effectively
The ability to give effective feedback is essential for working together as a team, yet how we deliver feedback can determine whether or not it is even heard. When we receive feedback, it's important that we be able to clarify what we don't understand and offer our point of view without getting defensive.