Communicating with Colleagues & Coworkers
Successful companies and organizations know that effective communication is
essential to their success. Improve communication and you'll raise
morale, promote creativity and increase productivity. Jan's training
programs help people get along and get the job done!
Choose from these
popular programs or have Jan create a customized program to meet
your needs and reach your goals:
Don't Just Talk, Communicate!
Communicating from Strength
How to Stay Cool When Things Heat UP!
Stress and Time Management Strategies
How to Listen…How to be Heard
Don't Just Talk, Communicate!
Have you noticed that people often see things differently than you
do? Each of us communicates in our own way—our style. There
is no right or wrong. Our philosopher for this adventure is Popeye
who always said, "I 'yam what I 'yam!" Discover how to be more flexible
with others. People will be more likely to hear you; you'll be more
likely to get the results you want.
"Thank you, Jan, for helping us end a great day of company camaraderie. Your presentation materials and style were exactly the sort of thing our team was looking for."
Brian Quint, President
Aqua Quip Pool & Spa, Inc.
"You have the ability to communicate effectively with a wide variety of personalities and have been enthusiastically welcomed by Service Center Managers and Associates alike."
Christina Ide, CCP, SPHR
Director of Training and Human Resources
North Coast Electric Company
The most effective people combine strength with sensitivity. They
communicate assertively. Assertiveness is the most effective communication
style and, perhaps, the most misunderstood. Assertive people ask
for what they want while respecting the rights of others and themselves.
Coming on strong—or aggressively—gets short-term cooperation,
but long-term resistance. Being too nice—or passive—is
ineffective and diminishes the respect you get from others.
Stay Cool When Things Heat UP!
We can't change other people, we can only change ourselves. But
by altering our actions and reactions, we CAN influence the response
we get from others. Reduce your stress level by learning to coexist
with life's difficult people.
Become less of a target for negative
Learn how to minimize defensiveness—yours
Be ready to understand and bring
out the best in others
"Your knack at prompting
participation from even the most difficult employees was amazing.
Comments from the staff after the sessions were incredibly positive.
And best of all, we got the results we hoped for."
Laurie J. Hopkins
Manager, Human Resources
Alliance Machine Systems International, LLC
and Time Management Strategies
Stress leads to missed work, missed deadlines and missing out on
life! We also see increased conflict on the job and dissatisfaction
among customers. Better time management is one way to reduce stress.
Stress also goes down when you:
Understand the stress cycle and
ways to step out of it
Establish goals and set priorities
to assure they're achieved
Protect goals and priorities—communicate
Prevail over procrastination and
"The Communication, Customer
Service and Stress Management Skills series is a resounding success!
We have a whole new positive perception now, thanks to you!"
Director of Education
IDX Systems Corporation
to Listen…How to be Heard
Listening is the greatest gift we give another person. When we communicate
completely—listen actively, clarify anything we're unclear
about and make sure we are complete and specific—valuable
time is saved. In this workshop we'll focus on ways to:
Sharpen concentration and hear
more of what is said
Gather information and clarify
with effective question-asking
Relate ideas and suggestions in
ways that can be heard
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