Keynote Speeches

Communicating
with Colleagues
& Co-workers
Communicating
with Customers
& Clients
Communicating
as a Leader
Communicating
to a Group
Communicating
in Writing
Communicating a
Professional Image


  Communicating a Professional Image

What messages are your employees sending when they appear in a wrinkled shirt and athletic shoes or have a hem drooping and a spot on their jacket? Do they look like someone who pays attention to details? Would you assume they are organized? Many businesses across the country are introducing more formal business policies and netting tangible results. more >>

A national survey found that more than 70 percent of executives surveyed agreed that workplace attire affects an employee's state of mind and/or behavior and, therefore, his or her productivity. Leaders of those companies cite such benefits as "an increased level of workplace professionalism," "a competitive advantage," "a customer-focused mentality" and "a corporate image that conveys seriousness and trust." Make sure your employees are putting their best foot forward! more >>

You can choose from Jan's most popular topics or have her customize a program just for you:

What to Wear to Work
How to Look, Talk and Behave Like You Mean Business
Is Your Company's Image Sending the Right Message?

What to Wear to Work
The quality of attention you pay to your personal presentation implies the caliber of attention you pay to the work you do for your customers or clients. A survey by CareerBuilder, Inc. found nearly 75% of US workers say that clothing or personal appearance influences attitudes about professionalism. Take one more step toward ensuring that your staff is focused, professional and productive. In this program we'll:
Review a recommended wardrobe checklist
Discover tips for shopping more successfully
Learn what it takes to get clothes to fit properly
Emphasize the importance of quality in accessories and clothing

 

"Jan listened to what we wanted to accomplish, was responsive to our requests and timetable and contributed insight and direction above and beyond what we could have created on our own. The entire process was a pleasure from the first contact through the successful presentation. We saw an immediate improvement in the standard of dress in the office, and both the owners and employees enjoyed the presentation."
David C. Lee
Director
Peterson Sullivan PLLC

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How to Look, Talk and Behave Like You Mean Business
Marketing Professor Dennis Tootelian from California State University, Sacramento, who conducted a study commissioned by Mervyn's, says "Dressing appropriately for work and business functions—as well as displaying good manners and a sense of etiquette—is still important for workers who want to make a good impression and advance their careers." In this workshop, we'll:
Explore the components of the essential professional wardrobe
Polish your visual, vocal and verbal delivery
Determine how to create a positive, memorable impression
Practice how to conduct yourself in a professional manner

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Is Your Company's Image Sending the Right Message?
Anytime a customer or client comes into contact with any aspect of your company, they form an impression about you. They may receive a letter in the mail, be handed a business card, stand in line with someone wearing your logo on their shirt, park next to a truck of yours or any of hundreds—even thousands—of opportunities. Jan will review the look and effectiveness of your printed materials, facilities, signage, telephone procedures, employee manner and presentation—everything a customer comes into contact with. These silent messages speak volumes about your company.

 

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© Jan M. McLaughlin 2007, 300A 26th Avenue East, Seattle, Washington 98112
Phone: 206.328.0080  Fax: 206.323.5954   Jan@YourCommunicationConnection.com