Communicating    with Colleagues

& Coworkers

Communicating    with Customers

& Clients

Communicating

in Writing

Communicating a Professional Image

Whether you want to get your meeting or conference off to a lively start, bring your event to a motivating and thought-provoking close or recognize and motivate employees at a special event, Jan can craft a keynote that they'll remember. People take away more when they've spent time with Jan. They don't just listen, they get involved!

You can choose among some of her client's favorites or have Jan create a keynote for your special event.

Getting in Your Customers’ Way?
  Policies, procedures or people may be driving them away

Leader as Influencer: Impression Management in the Spotlight

Don't Just Talk, Communicate!

Getting to What Matters the Most

Small Changes…BIG Payoffs
Heroes Can Be Life-size Too
How to Stay Cool When Things Heat UP!

Getting in Your Customers’ Way?
Policies, procedures or people may be driving them away
Take the time to evaluate the direction of your customer service and you may discover it’s time to realign your compass! Jan will share some revealing statistics and then guide you through an evaluation of three crucial aspects of customer service:

Policies you have in place and may need to revisit
Procedures that create hoops for your customers to jump through
People skills of those working with customers and those leading them
You’ll take away ideas to help you raise the bar on customer service!

"Jan created a highly relevant program with a targeted message to meet the needs of our members who are business owners. “Getting in Your Customers’ Way? Policies, procedures or people may be driving them away” really hit the mark. In fact, several of our veteran members said, “Jan hit it out of the park.” Most of the 100 attendees were taking notes throughout—I’d say that is a great compliment to Jan’s material. Her program was laced with humor and loaded with ideas our members could implement immediately."

Glenna Thomas
Executive Director

Seattle Executives Association

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Leader as Influencer: Impression Management in the Spotlight

Promoting excellence and innovation requires the ability to influence a wide range of organization members. Participants will learn what is effective in multiple settings with multiple audiences and develop an action plan to prepare for and manage interactions with colleagues. According to Daniel Goleman, author of Emotional Intelligence, “People are promoted for technical/operational and intellectual reasons, but fail for emotional ones.”

“The participants had wonderful things to say about the Leader as Influencer class – “life changing” according to some. Thank you for your consistent attention to the details of the program.”

Judy Hansen, Director

Learning and Organizational Development

Swedish Medical Center

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Don't Just Talk, Communicate!
Have you ever been in a big hurry and started talking before you thought about what you wanted to say? Of course, we all have! Jan will take you on an exploration of the four essential factors in communication. When we communicate more clearly, we're much more likely to get the results we want. more >>

"Your programs are always VERY popular. Thank you, too, for being so easy to work with."
Victoria Larrea
Special Programs Coordinator
Rancho La Puerta

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Getting to What Matters the Most
Do you operate in a crisis mode much of the time? Have coworkers who say, "Got a minute?" and then take half an hour? Here's a chance to examine the choices you make each day. Get better at setting goals, managing priorities, and controlling interruptions so you get done what needs to get done and quit wasting time on what doesn't. You'll have more time for what matters the most and lower your stress level!

"Thank you for your valuable contribution to the success of the 11th Annual Signature Customer Service and Support Conference. Your professionalism and expertise was well received and appreciated by our attendees, as is reflected in the evaluations for your session."
Ivy Meadors, CEO
High Tech High Touch Solutions, Inc.

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Small Changes...BIG Payoffs
Make the most of networking opportunities and develop rapport and trust with clients, customers and coworkers more easily. Take a look at your verbal, vocal and visual image; celebrate your strengths and identify some small changes you can make to net big payoffs.

"Thank you for giving such a fun and lively presentation on perceptive people skills at the April SMPS luncheon. Our members responded

well to your warmth and humor. As you can see, your program was

ranked 'excellent'."
Debbie Sumimoto
The Society for Marketing Professional Services

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Heroes Can Be Life-size Too
A chance to reflect on the people who have made a difference in your life and the lessons they've imparted. As she shares stories about a wonderful cast of characters from her life, Jan invites you to think about and honor the people along the way who have influenced who you are.

"What a great program yesterday! Afterwards, I heard so many positive comments about your presentation and I want to thank you for being the highlight of our awards program."
Karin Grice
Director of Human Resources
Emerald Heights

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How to Stay Cool When Things Heat UP!
We can't change other people, we can only change ourselves. But by altering our actions and reactions we CAN influence the response we get from others. Reduce your stress level by learning to coexist with life's difficult people:
Become less of a target for negative behaviors
Learn how to minimize defensiveness—yours and theirs
Be ready to understand and bring out the best in others

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