Communicating with anyone
Communicating with customers & clients
Communicating with the other gender
Communicating as a leader
Communicating in writing
Communicating visually
Classics to read—or read again

Communicating with anyone

Alessandra, Tony. The Platinum Rule. (Communication styles) Warner Books, NY. 1996.

Banville, Thomas G. How To Listen, How To Be Heard. Nelson-Hall, Chicago, 1978. (Out of print, but available on Amazon.)

Charles, C. Leslie. Why Is Everyone So Cranky? Hyperion, 1999.

Decker, Bert. You've Got To Be Believed To Be Heard. St. Martin's Press, NY, 1992.

Elsea, Janet G. First Impression, Best Impression. Simon & Schuster Inc., NY, 1984.

Fast, Julius. Body Language in the Workplace. Penguin Books, NY, 1991.

Fleming, Dr. Carol. The Sound of Your Voice. Simon & Schuster Sound Ideas, NY, 1988. (Audiotape series available at most libraries.)

Frank, Milo O. How to Get Your Point Across in 30 Seconds or Less. Pocket Books, Simon & Schuster Inc., NY, 1986.

Kushner, Malcolm. The Light Touch. (Humor) Simon & Schuster, NY, 1990.

Mackoff, Barbara, Ph. D. What Mona Lisa Knew. (Humor) Lowell House, Los Angeles, 1990. (Out of print, but available on Amazon.)

Patterson, Grenny, McMillan, Switzler. Crucial Conversations.  McGraw-Hill. NY, 2002.

Pease, Allan. Signals. (Body Language) Bantam Books, NY, 1981.

RoAne, Susan. How to Work a Room. Shapolsky Publishers, NY, 1989.

Seligman, Martin E.P., Ph.D. Learned Optimism. Simon & Schuster, NY, 1990. (This will get you thinking! If you have kids, it's a must read.)

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Communicating with customers & clients

Albrecht, Karl. At America's Service. Dow Jones-Irwin, 1988.

Goodman, Gary S., Ph.D. Monitoring, Measuring, & Managing Customer Service. Jossey-Bass: A Wiley Company, San Francisco, 2000.

Morrison, Conaway and Borden. Kiss, Bow, or Shake Hands: How to do Business in Sixty Countries. Adams Media Corporation, MA, 1994.

Pine, Joseph and Gilmore, James H. The Experience Economy. Harvard Business School Press, Boston, MA, 1999.

Whitely, Richard. The Customer Driven Company. Addison-Wesley, Reading, MA, 1991.

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Communicating with the other gender

Tannen, Deborah. You Just Don't Understand. William Morrow & Co. NY, 1990. (You'll think she lived with you for at least a year! How does she know all this?)

Tannen, Deborah. Talking from 9 to 5. William Morrow & Co. NY, 1994.

Tanenbaum, Joe. Male & Female Realities. Candle Pub. Co. Sugar Land, TX, 1989.

Tingley, Judith C. Genderflex. AMACOM, 1994.

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Communicating as a leader

Katzenbach, John. Why Pride Matters More Than Money. (What motivates employees and what doesn't.)

Lencioni, Patrick. The Five Dysfunctions of a Team. Jossey-Bass, San Francisco, CA, 2002.

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Communicating in writing

Gucker, Philip. Essential English Grammar. Dover Publications, Inc. NY, 1966.

Buzan, Tony. Use Both Sides of Your Brain. (Mind Mapping) E.P. Dutton. NY, 1976.

Sabin, William A. The Gregg Reference Manual. Glencoe-McGraw Hill, NY, 1994. (THE reference…must have!)

Strunk and White. The Elements of Style. MacMillan Publishing Co. NY, 1979.

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Communicating visually

Bly, Robert W. Create the Perfect Sales Piece: How to Produce Brochures, Catalogs, Fliers and Pamphlets. John Wiley & Sons. NY, 1985.

Parker, Roger C. Looking Good in Print. Ventana Press, Inc. Chapel Hill, NC, 1993.

Parker, Roger C. The Makeover Book. Ventana Press, Inc. Chapel Hill, NC, 1989.

Pocket Pal: A Graphic Arts Production Handbook. International Paper Company. 1995. Call 800/854-3212. $7.25

Wheildon, Colin. Type and Layout. Strathmoor Press, 1995.

Williams, Robin. The Non-Designer's Design Book. Peachpit Press, Berkeley, CA, 1994. (This is my favorite! And it's not the comedian moonlighting!)

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Classics to read—or read again

Jan Carlzon, Moments of Truth. Ballinger Publishing Company, Cambridge, MA, 1987.

Carnegie, Dale, How to Win Friends & Influence People. Simon & Schuster, Inc. NY, 1936 & 1981.

Covey, Stephen R. The 7 Habits of Highly Effective People. Simon & Schuster Inc. NY, 1989.

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