Facilitating
Coaching
Consulting
Evaluating your company's image

Facilitating
Whatever your goal, Jan will help your group stay on track, stay focused, get results and have fun in the process! So, whether it's an annual meeting or a retreat; whether you need to reach a decision or simply want to have the participants get to know one another and foster better working relationships, Jan's up to the task.

"Thank you for the significant role you played in making our annual meeting such a success. You created situations where people were able to voice concerns, share solutions and generally get to know more about one another. In short, you met our objectives for the day and then some!"
William H. Moultrie
President
Airgroup Corporation

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Coaching
Whether you're about to give a speech, make a presentation or walk into a critical networking situation, receive valuable feedback that will ensure success. Jan can work with a team, small group or individuals. If it's appropriate to your situation, Jan will videotape practice sessions and each participant will receive one which they can use as a learning tool—a reminder of their strengths as well as areas for improvement. The videotape will also include any feedback they receive. Follow up telephone consultations are also available.

“Jan was my lifeline when I was preparing for an important speaking engagement. When I started preparing, I felt a lot of anxiety and concern about how it would go. After working with Jan, I was so prepared, I actually looked forward to the event. She helped me not only with my presentation style, but also with the content, the PowerPoint slides, my clothing choices, and so much more. I knew I was ready to go. I was relaxed and confident. I delivered a dynamite presentation and got great feedback!”

Ann Kruse, JD, MSOD
Leadership Coach

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Consulting
Jan will help you assess your strengths and challenges, review your current processes and procedures, and recommend how to proceed to achieve your desired goals. This process can involve secret shopping so Jan can give you feedback on specific areas where your customer-contact employees excel and were they can improve.

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Evaluate your company's image
A moment of truth is an episode in which a Customer comes into contact with any aspect of the company and thereby has an opportunity to form an impression. An episode can include receiving a letter or email, being handed a business card, standing in line with someone wearing your logo on their shirt, parking next to a truck of yours or any of hundreds—even thousands—of opportunities. Jan will review the look and effectiveness of your printed materials, facilities, signage, telephone procedures, employee manner and presentation—everything a customer comes into contact with. These moments of truth speak volumes about your company.